Privacy Policy (English Version)

1. Introduction

Welcome to t20mcq.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, download/use our Android application, and enroll in our educational courses (including the National University Admission Preparation Course).

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as data collected automatically when accessing our platform:

• Personal Identifiable Information (PII): Name, email address, mobile phone number, WhatsApp number, educational background (HSC/SSC group, GPA, passing year), and college preference details.
• Payment & Transaction Data: Transaction IDs (TrxID), payment method used (bKash, Nagad, Rocket, or direct payment gateway), and purchase timestamp. (Note: We do not store sensitive debit/credit card numbers or mobile wallet PINs on our servers).
• Academic & Performance Data: Practice test scores, mock test results, MCQ attempt counts, completion times, and leaderboard ranking data.
• Technical & Device Information: IP address, browser type, device brand/model, Android OS version, unique device identifiers, and login activity/sessions.

3. How We Use Your Information

We use your information for the following legitimate educational and administrative purposes:

• Course Delivery & Account Access: To create, activate, and authenticate your account on our website and Android application.
• Live Classes & Study Resources: To grant access to recorded video lectures, live Facebook/interactive sessions, routine notifications, and digital lecture sheets/question banks.
• Academic Evaluation & Ranking: To generate exam results, maintain performance leaderboards (published after 12:00 AM), and allow repeated MCQ practice.
• Personalized Guidance: To provide tailored counseling on college seat distribution and subject choice lists based on your GPA and merits.
• Communication & Support: To send course schedules, exam alerts, WhatsApp group invites, and respond to queries via our helpline (01810282528).
• Platform Security: To detect and prevent unauthorized simultaneous multi-user logins or account sharing.

4. Account Usage & Device Policy

• Single-User License: Your t20mcq.com enrollment is strictly non-transferable.
• Device Access: You may access your account using your personal mobile device (via our Android app/browser) and personal computer/laptop (via browser).
• Prohibition of Multi-User Sharing: Sharing your account credentials with friends or third parties is strictly prohibited. Simultaneous unauthorized access will result in automatic account suspension without refund.

5. Payment, Course Validity & Refund Policy

• Course Fees: Course enrollments are single, full-payment packages (no installments). Access is activated within 24 hours of manual payment verification via WhatsApp or automatically through our secure gateway.
• Validity: Course materials, video lectures, and live tests remain accessible until the conclusion of the official National University admission exams. If the examination is rescheduled or delayed, your course validity is automatically extended accordingly.
• Refund Requests: We offer a satisfaction guarantee. If you find the course unsuitable or encounter genuine difficulty understanding the content, you may request a refund within our stipulated refund window by contacting our helpline.

6. Data Sharing and Third-Party Services

We do not sell, rent, or trade your personal information. We only share data under the following circumstances:

• Payment Providers: To verify transactions processed through bKash, Nagad, Rocket, or designated payment gateways.
• Learning & Community Channels: Closed Facebook groups and WhatsApp study groups created solely for enrolled students.
• Legal Obligations: If required by applicable laws or regulatory authorities.

7. Data Security

We implement strict security measures, including SSL encryption and secure server protocols, to protect your personal details and academic history from unauthorized access, modification, or disclosure.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Website: t20mcq.com
• Helpline / WhatsApp: +880 1810 282528 (Available daily: 10:00 AM – 10:00 PM)

গোপনীয়তা নীতিমালা (Privacy Policy - বাংলা সংস্করণ)